Simple, Automated, Effective
Four steps to more reviews and a better reputation - all on autopilot
Service Completed
Your customer's job is finished. Star Guard automatically detects this through your workflow system or manual trigger.
SMS Sent Automatically
Within minutes, your customer receives a friendly text message asking them to rate their experience.
Smart Response Routing
Based on their feedback, customers are intelligently directed to the most appropriate channel for their response.
Reviews Flow In
Watch your positive reviews accumulate while any concerns are addressed privately. Your online reputation grows on autopilot.
Everything You Need to Win Online
A complete review management platform designed specifically for local service businesses
Automated Review Requests
Send SMS review requests automatically after each completed job. No manual work required - the system detects job completion and sends requests on autopilot.
Smart SMS System
Reach customers where they actually pay attention. SMS has a 98% open rate compared to just 20% for email, ensuring your requests are seen.
Reputation Protection
Our intelligent system analyzes customer satisfaction and automatically directs them to the most appropriate channel - ensuring positive experiences are shared publicly while any concerns are handled privately and professionally.
Multi-Location Support
Manage all your business locations from one dashboard. Each location gets its own phone number, review links, custom templates, and settings - perfect for franchises and growing businesses.
Private Feedback Collection
When customers aren't satisfied, capture their feedback privately. Address concerns directly and turn unhappy customers into loyal fans before they go public.
Rebooking Follow-up
Automatically re-engage happy customers (4-5 stars) at the perfect time. Send personalized emails or SMS to schedule their next appointment - turning one-time customers into loyal regulars.
Review Platform Integrations
Connect your Google My Business, Facebook, and Yelp accounts to pull all your existing reviews into one dashboard. View, manage, and reply to reviews from multiple platforms in one place.
AI-Powered Review Replies
Generate professional review responses instantly with AI. Get 3 suggested replies for each review - Professional, Friendly, or Apologetic - then edit and send directly to the platform.
Review Analytics Dashboard
Track every metric that matters: total reviews, response rates, average ratings, review sources, and customer satisfaction trends over time.
Automated Reminders
Automatically follow up with customers who haven't responded. Configure up to 3 reminders with customizable timing to maximize your response rate without being pushy.
And So Much More
Team Management
Role-based permissions: Owner, Admin, Member, Viewer
Real-Time Notifications
Get alerts via email or SMS for new reviews
Custom SMS Templates
Personalize messages with variables (Pro/Elite)
20+ Review Platforms
Google, Yelp, Facebook, Trustpilot, BBB & more
Location Pause Control
Temporarily pause review requests per location
Export Data
Download reports and customer data to CSV
Ready to See It In Action?
Start your free trial and watch reviews flow in automatically
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