Privacy Policy - Star Guard Review

1. INTRODUCTION

1.1 About This Policy

Welcome to Star Guard Review ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at starguardreview.com (the "Website") and our automated review management services (the "Services").

1.2 Scope

This Privacy Policy applies to:

Visitors to our Website
Businesses that subscribe to our Services ("Clients")
Customers of our Clients who receive SMS messages through our platform ("End Customers")
Anyone who interacts with us

1.3 Agreement

BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

If you do not agree with this Privacy Policy, please do not use our Website or Services.

1.4 Related Documents

This Privacy Policy should be read together with our:

Terms of Service
Cookie Policy (available on our Website)

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information (from Clients):

Full name
Business name and type
Email address
Phone number
Business address
Password (stored securely using industry-standard hashing)
Payment and billing information (processed by Stripe)

Customer Data (provided by Clients about their End Customers):

Customer names
Phone numbers
Email addresses
Service/job details
Rating and review responses
SMS communication history

Communications:

Support requests and correspondence
Feedback and suggestions
Survey responses

2.2 Information Collected Automatically

Device and Usage Information:

IP address
Browser type and version
Operating system
Device identifiers
Pages visited and features used
Time spent on pages
Referring website
Click patterns and navigation paths

Cookies and Tracking Technologies:

Session cookies (required for functionality)
Preference cookies (remember your settings)
Analytics cookies (understand usage patterns)
Marketing cookies (with your consent)

For more information, see our Cookie Policy.

2.3 Information from Third Parties

CRM Integrations:

When you connect your CRM (Salesforce, HubSpot, Zoho, Jobber, etc.), we may receive:

Customer contact information
Service/job records
Communication history

Review Platforms:

Review content posted by End Customers
Rating information
Review platform account identifiers

Payment Processor (Stripe):

Transaction status
Payment method type (we do not receive full card numbers)
Billing address

3. HOW WE USE YOUR INFORMATION

3.1 To Provide Our Services

Create and manage your account
Send SMS review requests on your behalf
Process and store customer reviews and feedback
Provide analytics and reporting
Enable CRM integrations
Process payments
Provide customer support

3.2 To Improve Our Services

Analyze usage patterns and trends
Develop new features and functionality
Conduct research and analytics
Test and troubleshoot our platform
Train our support team

3.3 To Communicate With You

Send service-related notifications
Provide customer support
Send billing and account information
Notify you of policy changes
Send marketing communications (with your consent)

3.4 To Protect Our Services

Detect and prevent fraud
Enforce our Terms of Service
Protect against unauthorized access
Comply with legal obligations
Respond to legal requests

3.5 Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, we process your data based on:

Contract: To fulfill our agreement with you
Legitimate Interests: To operate and improve our business
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws

4. HOW WE SHARE YOUR INFORMATION

4.1 We Do Not Sell Your Personal Information

WE DO NOT SELL OR SHARE YOUR PERSONAL INFORMATION FOR MONETARY OR OTHER VALUABLE CONSIDERATION.

This applies to all categories of personal information we collect, including information about Clients and End Customers. We have not sold personal information in the preceding 12 months and do not intend to do so.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services, including services for hosting, database management, messaging, email delivery, payment processing, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 With Your Consent

We may share your information with third parties when you explicitly consent, such as:

Connecting third-party CRM integrations
Posting reviews to third-party platforms
Participating in partner promotions

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or subpoenas
Government or regulatory requests
Legal process
To protect our rights, property, or safety
To protect the rights, property, or safety of others

4.6 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This includes:

Industry benchmarks and statistics
Anonymized usage analytics
Research findings

5. DATA FOR DIFFERENT USER TYPES

5.1 Client Data (Business Subscribers)

As a Client, you are the data controller for your End Customers' data. We act as a data processor on your behalf. You are responsible for:

Obtaining proper consent from your customers
Providing privacy notices to your customers
Responding to data subject requests from your customers
Complying with applicable privacy laws

5.2 End Customer Data

If you are an End Customer who received an SMS from one of our Clients:

Your data was provided to us by the business you engaged with
That business is the data controller responsible for your data
Contact that business directly for privacy inquiries or data requests
You can opt out of SMS messages at any time by replying STOP

5.3 Website Visitor Data

If you are just visiting our Website:

We collect device and usage data via cookies
You can manage cookie preferences in your browser
See our Cookie Policy for more details

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We permanently retain records of SMS opt-outs to ensure we honor all opt-out requests.

7. DATA SECURITY

7.1 Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal information. This includes measures to protect data during transmission and storage, access controls, and regular security assessments.

7.2 Security Limitations

No system is 100% secure. While we implement reasonable security measures, we cannot guarantee absolute security. No electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure.

7.3 Security Incident Response

In the event of a data breach affecting your personal information, we will notify affected users as required by applicable law and take appropriate steps to mitigate harm.

8. YOUR PRIVACY RIGHTS

8.1 All Users

Regardless of your location, you may:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal exceptions)
Opt out of marketing communications
Close your account

8.2 How to Exercise Your Rights

To exercise any privacy rights, contact us at:

Email: starguardreview@gmail.com
Subject Line: "Privacy Request - [Your Request Type]"

We will respond within 30 days (or sooner if required by applicable law).

8.3 GDPR Rights (EEA, UK, Switzerland)

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under GDPR:

Right to be Informed: Know how your data is used
Right of Access: Obtain a copy of your data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Rights Related to Automated Decision-Making: Not be subject to solely automated decisions with legal effects
Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
Right to Lodge a Complaint: File a complaint with your local data protection authority

8.4 CCPA/CPRA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: What personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Correct: Correct inaccurate personal information
Right to Opt-Out: Opt out of the sale/sharing of personal information (Note: We do not sell your data)
Right to Limit Use of Sensitive Personal Information: Limit how we use sensitive data
Right to Non-Discrimination: Not be discriminated against for exercising your rights

Categories of Personal Information We Collect:

Identifiers (name, email, phone, IP address)
Commercial information (transaction history, Services purchased)
Internet/electronic activity (browsing history, interactions with Website)
Professional information (business name, industry)

We Do Not Sell Personal Information. We have not sold personal information in the preceding 12 months.

8.5 Other State Privacy Rights

If you are a resident of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), or Utah (UCPA), you may have similar rights to access, correct, delete, and opt out. Contact us at starguardreview@gmail.com to exercise your rights.

9. SMS DATA AND COMMUNICATIONS

9.1 SMS Data We Collect

When SMS messages are sent through our platform, we collect:

Recipient phone numbers (provided by our Clients)
Message content (review requests, follow-ups)
Delivery status (sent, delivered, failed)
Responses (ratings, opt-outs, feedback)
Timestamps

9.2 SMS Data Retention

We retain SMS-related data for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Opt-out records are retained permanently to ensure we honor all opt-out requests.

9.3 Client Responsibilities for SMS

As a Client using our SMS features, you are responsible for:

Obtaining TCPA-compliant consent before sending messages
Providing proper disclosures to your customers
Honoring opt-out requests
Maintaining consent records for at least 5 years
Complying with all applicable SMS laws

9.4 End Customer SMS Rights

If you received an SMS through our platform:

Reply STOP to opt out of future messages at any time
Reply HELP for assistance
Contact the business that sent the message for privacy inquiries
Message and data rates may apply

10. COOKIES AND TRACKING

10.1 Types of Cookies We Use

Essential Cookies: Required for basic functionality
Preference Cookies: Remember your settings
Analytics Cookies: Understand how visitors use our site
Marketing Cookies: Deliver relevant advertisements (with consent)

10.2 Managing Cookies

You can manage cookies through:

Your browser settings
Our cookie consent banner
Opt-out links provided by analytics providers

10.3 Do Not Track

California law requires us to let you know how we respond to web browser Do-Not-Track ("DNT") signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. INTERNATIONAL DATA TRANSFERS

Our Services are hosted in the United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States.

By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

For users in the European Economic Area, United Kingdom, or Switzerland, we use appropriate safeguards for international data transfers as required by applicable law.

12. THIRD-PARTY LINKS AND SERVICES

12.1 Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12.2 Third-Party Integrations

When you connect third-party services (CRMs, review platforms), those services have their own privacy policies. Your use of those services is governed by their terms.

13. CHANGES TO THIS PRIVACY POLICY

13.1 Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our Website
Updating the "Last Updated" date
Sending email notification (for material changes)
Providing prominent notice on our Website

13.2 Your Continued Use

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

14. CONTACT US

14.1 Privacy Inquiries

For questions about this Privacy Policy or our data practices:

Star Guard Review

Email: starguardreview@gmail.com

Phone: (619) 808-5487

Website: starguardreview.com

Location: San Diego, California, USA

14.2 Response Time

We aim to respond to all privacy inquiries within:

General inquiries: 5 business days
Data subject requests: 30 days (or sooner if required by law)
Urgent security matters: 24-48 hours